This page explains how to let an assistant search the web or fall back on general knowledge. Web search and General knowledge are not on the General tab: they sit on Settings > Learner experience, under Learner permissions. Each toggle appears only if your organization allowed it.
Turn them on
Open the assistant, then Settings. Select Learner experience.
Under Learner permissions, find Web search and General knowledge if they are listed, and turn on the ones you want.
When a bar appears, select Save.
Web search lets learners search the web in a conversation. Course content stays the primary source. In a conversation, web search can also appear on the message field when it is allowed.
General knowledge is a fallback when the assistant's resources and search do not have the answer. The assistant's resources stay the primary source.
If you do not see the toggles
An organization admin enables these for the organization first. If that organization setting is off, the toggles are hidden on the assistant. Nothing on General controls them.
Related
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