Use this page if a conversation with an assistant seems to be missing. Chats live on this assistant, under Recents and Pinned. A new thread does not erase the others.
Find it in the list
Open the same assistant. Check Pinned at the top, then Recents. Select the chat to reopen it.
If you started a New chat, your previous chats stay in the list. An empty Recents list shows the heading only.
Another device or email
Use the same email as the first time. A private window, another browser, or cleared site data can look empty until you sign in again with that email.
From the learner workspace, sign in with that email and open the assistant again.
If the chat stopped after about 30 minutes, see "Session expired": what to do.
If it was deleted
If you confirmed Delete, that one chat is gone. There is no undo. If Delete is missing, your teacher turned off clearing. Export, when it is available, is in Clear your history and export a conversation.
Related
Need help? Write to [email protected].