Use this page if the assistant page opened but a message is blocking the chat. Find the message you see below.
If the chat already started then stopped, or the link itself failed, see the troubleshooting articles under Related.
Access denied
Access denied means you are blocked, or this assistant is not public. Contact your teacher. There is no separate disabled or locked screen for learners.
Your course is not ready
From Moodle, Canvas, or Blackboard you may see Instructor setup in progress. The assistant is not active yet. Check back later, or contact your teacher.
In the learner workspace
A card can read Not Available. If the list is empty, this email currently has no assistants. Ask your teacher to share one, or use the original link.
If sign-in cannot continue, Raison does not know this email yet. Open a share link or your course first. See Sign in with your email and a code.
Related
Need help? Write to [email protected].