Raison

Work through publish status, the share path, LMS attachment, a banned learner, and Timeline gaps when learners can't open an assistant.

My learners can't see the assistant

The learner lock screen is titled Access denied, not Assistant offline. The two reasons it appears, and how Timeline gaps differ.

"Access denied": why a learner is locked out

Check assistant type, linked collections, general knowledge, web search, and the current Timeline period when answers drift off-topic.

The assistant's answers are off-topic

Why new files are ignored: the collection must be linked to regenerate the assistant, and Timeline periods have their own resource list.

The assistant ignores content I just added

Chat follows the learner's language, there is no Answer language setting, and your own interface language is separate.

The assistant answers in the wrong language

Romain Morvant

Learners can't see it, offline or locked, off-topic answers, stale content, wrong language.

Troubleshooting assistants

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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