Work through the symptom that matches what you see. Most Canvas problems are a disabled developer key, a mismatched URL, or a missing scope.
Canvas courses do not appear in Raison
Check that:
the API developer key is enabled
the Client ID and secret are correct
the Canvas URL is the bare domain (no
/admin,/courses, or/login)the scopes are enabled
the Canvas user who authorised Raison actually has access to the expected courses
Canvas reports an invalid redirect URL
The Redirect URI in Canvas must match this address character for character:
https://services.raison.is/integration/canvas/v2/oauth/callback
Look for a trailing slash, a stray space, or http instead of https.
Canvas rejects the LTI configuration URL
Confirm the JSON URL is exactly https://services.raison.is/integration/lti/config/canvas.json and that the key was created with Enter URL as the method.
Raison does not appear in the course navigation
Check that:
the LTI key is enabled
the app is installed in the right Canvas account
the course belongs to that account
the tool is enabled under Course → Settings → Navigation
Raison says no assistant is attached
The LTI connection works. The course simply has no assistant yet. See Attach an assistant to a course.
Authorization fails before the Canvas login page
Canvas can reject the whole request with invalid_scope when the developer key is missing a scope Raison asks for. Add the folders scope (url:GET|/api/v1/courses/:course_id/folders) to the API key, then try again.
Still stuck
Write to [email protected]. Include your Canvas domain, the step that failed, a screenshot of the error, the Client ID when relevant, and the approximate time of the test. Never send the Client Secret.
Related
Need help? Write to [email protected].