If an LTI launch fails, check a few things in Raison before changing LMS settings. Platform-specific failures are covered in the Moodle, Canvas, and Blackboard troubleshooting articles.
Check the Raison side
Sign in at app.raison.is as an organization admin. Open Organization, then Integrations, and open the Moodle, Canvas, or Blackboard card that you use.
Confirm that:
That card has an LTI provider saved.
An assistant is attached to that course. See Attach an assistant to a course.
The person launching belongs to the organization. Otherwise Raison asks them to request access.
Then check your platform
Moodle: Moodle troubleshooting
Canvas: Canvas troubleshooting
Blackboard: Blackboard troubleshooting
Any other platform: use Embed Raison in a custom LMS rather than LTI.
Still stuck
Write to [email protected] with your platform, the course, and the time of the failed launch.
Related
Need help? Write to [email protected].