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Top learners

See who used an assistant the most in the selected period on the Analytics Top learners card, and how to reach the full list.

Written by Romain Morvant

On Analytics, a short ranked list shows who used this assistant the most in the period you selected.

The Top learners card on an assistant's Analytics page, with a View all learners link, Chats and Messages columns, and one ranked row shown as Anonymous.

Open the list

Open the assistant, then select Analytics. If your organization does not have Analytics, this list is hidden. The Learners tab still lists everyone.

What you see

Each row is a person, with how many chats they had and how many messages they sent. The list is ordered by messages, highest first.

Raison shows up to eight rows, not the full roster. Rows are not clickable. The period is the same date range as the rest of Analytics.

When names are hidden for your organization, a row can show Anonymous instead of a real name.

See everyone

Select View all learners to open the Learners tab. That table includes people with no messages in the period, status filters, and transcripts.

Related

Need help? Write to [email protected].

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