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What to do when a resource stays on Processing or Pending: wait, refresh, and know when to check the file or contact support.

A resource won't finish processing

Check the parsed text of a resource when answers look wrong or the extract is empty, and understand warnings that don't fail the file.

The extracted content is wrong or incomplete

Fix a video resource with no transcript, whether it was uploaded, added from YouTube, or imported from Vimeo, Kaltura or Nudgis.

A video has no transcript

Understand why a SCORM or H5P zip fails at upload and how to fix it: re-export, recreate the archive, or check the size limit.

A SCORM package was rejected

Find out why files are missing after a Moodle, Canvas or Blackboard import, and how to select them or turn on course updates.

An imported course is missing files

Romain Morvant

Stuck processing, bad extraction, missing transcript, rejected SCORM, incomplete import.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.