Support and Effort decide how the assistant talks to learners: help right away, or try first. You set this on Settings, tab General, under Modes.
You see cards for Support, Effort, Admin assistant, and Add custom mode. There is no Course assistant card. Course is simply the type when Admin is off.
Support
Use Support when learners should get explanations and tools without having to attempt an answer first. Someone who is stuck, or looking something up, can ask and get an answer.
Effort
Use Effort when you want learners to try first. Help comes after they attempt an answer or explain their reasoning.
Let learners choose
By default both Support and Effort are on, so learners can switch. You need at least one active mode. The remove control is disabled on the last mode still on.
When Admin is on
If Admin assistant is on, Support and Effort turn off. Admin is the only active mode. See Assistant name, type and description.
Related
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